WhatsApp sales and service, day and night

Your assistant answers WhatsApp,you close the sale.

Souhait Connect replies to customers on your own WhatsApp number, captures orders and bookings, and hands the conversation to you the moment a person is needed.

Start free trial See how it works

Official WhatsApp Business Platform
You approve every answer
A person can take over at any time

Kwabena

Kwabena: Good morning. Do you still have the blue kente tote bag?09:12
Souhait Connect: Good morning! Yes, the blue kente tote is in stock at GHS 180. One size, with an inside pocket.09:12
Price and stock read from the catalogue, never guessed.
Kwabena: Can you deliver to Osu today?09:13
Souhait Connect: Yes. Delivery to Osu is GHS 25 and arrives today for orders placed before 2pm. Shall I put it down for you?09:13
Delivery areas and fees come from the settings Ama approved.
Kwabena: Yes please. Kwabena Mensah, Oxford Street, Osu.09:15
Souhait Connect: Order 1042: one blue kente tote at GHS 180 plus GHS 25 delivery, GHS 205 total. Here is your secure payment link.09:15
Order created
The order is created in Souhait Connect and Ama is notified.
Souhait Connect: Payment received, thank you. Ama will confirm dispatch shortly.09:21
Payment link sent
Marked paid only after the payment provider confirms it.
Ama Fashion (owner): Hi Kwabena, it's Ama. Packing it now, the rider leaves at 12.09:40
Handed to a person
Ama takes over from her phone whenever she wants to.

A customer asks, the assistant answers from your catalogue, the order is captured, and Ama takes over to confirm.

Demonstration only. No customer content is shown.

Built around business outcomes

Less time repeating yourself. More time serving customers.

Reply in seconds, not hours

Routine questions about price, stock, hours, and delivery are answered from information you approved.

From your price list

Capture demand while you work

Enquiries become organised leads, orders, and bookings instead of messages you scroll past later.

Orders and bookings

Bring in your team on purpose

Uncertain, sensitive, or valuable conversations come to a person with the full history attached.

Human handover

See what is actually working

Follow customers, enquiries, and confirmed sales without reading every conversation.

Plain reports

Follow up with consent

Unpaid orders and quiet enquiries are chased politely, and only where the customer has agreed to hear from you.

Timely follow-ups

Answers from your records only

Prices, stock, and availability are read from what you approved. When something is missing, a person is asked instead.

Nothing invented

How it works

Connect WhatsApp. Teach Souhait. Serve and sell. Take over when you want to.

01Connect WhatsApp
02Teach Souhait
03Serve and sell
04Take over when needed

Step 1
Connect WhatsApp
Use the official Meta connection flow with your own business number.
No unofficial workaround, no second phone, no sharing your password with anyone.
Step 2
Teach Souhait
Add your products, prices, hours, delivery areas, and common answers.
Import from your website or a document, then review everything before it goes live.
Step 3
Serve and sell
Customers get answers, orders and bookings are captured, follow-ups go out.
Prices, stock, and availability are read from your records, so they are never invented.
Step 4
Take over when needed
Anything uncertain, sensitive, or valuable comes to you with full context.
While you are replying, automation stays quiet in that conversation.

See it in your business

The same assistant, shaped by what you sell.

Choose a business like yours and watch the whole conversation, from first question to confirmed sale or a handover to a person.

The woven kente patterned tote bag the sample order is for.

Ama Fashion, Accra

A product question becomes a confirmed, paid order while the owner is at the market.

Price and stock are read from the catalogue, never invented
The delivery fee comes from the areas Ama configured
An order is created and only marked paid once the provider confirms
Ama takes over from her phone to confirm dispatch

KwabenaAma Fashion, Accra

Kwabena: Good morning. Do you still have the blue kente tote bag?09:12
Souhait Connect: Good morning! Yes, the blue kente tote is in stock at GHS 180. One size, with an inside pocket.09:12
Price and stock read from the catalogue, never guessed.
Kwabena: Can you deliver to Osu today?09:13
Souhait Connect: Yes. Delivery to Osu is GHS 25 and arrives today for orders placed before 2pm. Shall I put it down for you?09:13
Delivery areas and fees come from the settings Ama approved.
Kwabena: Yes please. Kwabena Mensah, Oxford Street, Osu.09:15
Souhait Connect: Order 1042: one blue kente tote at GHS 180 plus GHS 25 delivery, GHS 205 total. Here is your secure payment link.09:15
Order created
The order is created in Souhait Connect and Ama is notified.
Souhait Connect: Payment received, thank you. Ama will confirm dispatch shortly.09:21
Payment link sent
Marked paid only after the payment provider confirms it.
Ama Fashion (owner): Hi Kwabena, it's Ama. Packing it now, the rider leaves at 12.09:40
Handed to a person
Ama takes over from her phone whenever she wants to.

A product question becomes a confirmed, paid order while the owner is at the market.

Demonstration only. No customer content is shown.

One business brain

It answers from your business, not from guesswork.

Prices, stock, and availability are read from your records. When something is missing, the question goes to a person instead of being invented, and your correction becomes a suggestion you can approve.

See what it can do

What it learns from

Approved business knowledgeYour policies, hours, locations, and answers you have signed off.
Products and servicesLive prices, variants, stock, and delivery options.
Customers and historyWho they are, what they asked before, what they bought.
Your correctionsEvery edit you make becomes a suggestion you can approve.

What it produces

Grounded answersReplies drawn from your records, or a question passed to you.
Captured demandLeads, orders, and bookings organised for your team.
Timely follow-upsUnpaid orders and quiet enquiries chased with consent.

What a month can look like

A worked example, clearly labelled.

412
Conversations handled
96
Leads captured
38
Orders confirmed
27 hrs
Owner time saved
Estimated as conversations resolved without a person, times three minutes each.

Sample data from a demonstration workspace. These are not customer results, and we will publish real figures only when a customer has agreed to share them.

Trust and control

Official integration, protected data, and a person whenever it matters.

Souhait Connect uses the official WhatsApp Business Platform with your own number. Your team approves the information the assistant uses, workspace access is checked on the server for every action, and provider credentials never reach the browser.

Read about security

You own the number. Connected through Meta's official flow, and you can disconnect it whenever you choose.
You approve the answers. Nothing goes live until you have reviewed it, and sensitive topics always go to a person.
Your data stays yours. One business can never read, search, or answer from another business's information.
You can always take over. While you are replying, automation stays quiet in that conversation.

Transparent pricing

Know what is included before you pay.

Start on a trial and test your information, the assistant's behaviour, and human handover before you commit. Published plans show message allowances, team seats, renewal terms, and provider charges in plain language.

Understand pricing

Start with a trial

No message allowance is described as unlimited, because every message carries a real provider cost. You will always see what you have used and what remains.

Plan amounts appear once the reviewed price catalogue is configured for your country and currency.

Before you start

Questions business owners ask first.

Does Souhait Connect replace my team?

No. It handles approved routine work and brings in a person for anything uncertain, sensitive, or important. You decide which topics always need a human.

Do my customers need another app?

No. Customers keep using WhatsApp exactly as they do now. Your business manages the conversations, leads, and orders inside Souhait Connect.

Can it invent a price or promise something I do not offer?

Prices, stock, and availability are read from your records rather than generated. When the answer is not in your approved information, the conversation goes to a person.

What happens when I want to reply myself?

Take over from the inbox on your phone. Automation stops in that conversation until you hand it back.

Give customers a faster answer today.

Connect WhatsApp, review your business information, test every response, and decide exactly when a person should take over.

Start free trial Book a demo