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Product features

Serve customers faster without losing the human touch

Souhait Connect brings approved answers, lead capture, orders, and team handover into one clear WhatsApp workflow.

Answer from information you approve

Teach the assistant your products, services, policies, locations, and opening hours. It uses that business knowledge and flags what is missing.

  • Approved business answers
  • Source visibility during testing
  • Escalation for sensitive or uncertain questions

Capture real business outcomes

Turn customer conversations into organized leads, enquiries, orders, and follow ups instead of leaving important details inside chat history.

  • Lead and customer records
  • Structured order capture
  • Consent aware follow ups

Keep your team in control

Move a conversation to a person when judgement is needed, then return it to automation when the customer is ready.

  • Shared inbox
  • Clear ownership and assignment
  • Human takeover with an audit trail

Ready to make WhatsApp easier for your team?

Start with your business information, test every answer, and choose when the assistant should bring in a person.